Privacy Policy

Quality Elder Home

Last Updated: [12-03-2023]

At Elder Home Living, we are committed to protecting the privacy, dignity, and personal information of our residents, their families, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, and facilities.

Information We Collect

We may collect the following types of information:

• Personal information
  1. Full name, date of birth, gender
  2. Contact details (phone number, email address, mailing address)
  3. Identification details (government-issued ID, emergency contacts)
• Health and medical information
  1. Medical history and current conditions
  2. Medication details
  3. Physician and healthcare provider information
  4. Dietary requirements and care preferences
• Financial information
  1. Billing details and payment information
  2. Insurance information (if applicable)
• Financial information
  2. Website and usage data
  1. IP address, browser type, and device information
  2. Pages visited and time spent on our website
  3. Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Providing personalized care and support services
• Managing admissions, residency, and care plans
• Communicating with residents, families, and caregivers
• Processing payments and maintaining financial records
• Ensuring safety, security, and emergency response
• Improving our services and website experience
• Complying with legal and regulatory requirements

Sharing of Information

We may share your information with:

• Healthcare providers involved in resident care
• Authorized staff and caregivers
• Emergency services when required
• Legal or regulatory authorities when mandated
• Trusted Services Providers (e.g., Billing, IT Support), under strict confidentiality agreements

Data Security

We implement ppropriate technical and organizational measures to protect your personal and medical information form unauthorized access, disclosure, alteration, or destruction.

Your Rights

Depending on applicable laws, you may have the right to:

• Access and review your personal information
• Request corrections or updates
• Withdraw consent (where applicable)
• Request deletion of your data, subject to legal obligations

cookies and tracking technologies

our webiste may use cookies to enhance user experience. You can choose to disable cookies through you browser settings; however, this may affect website functionality.

Retention of Information

we retain personal and medical information only for as long as necessary to provide services and comply with legal obligations.

Third-Party Links

Our website may contain links to third-party websites. we are not responsibal for the privacy practices of such third parties and encourage you to review their policies.